Privacy Policy

Introduction

Event Ticketing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our event ticketing and ride booking services. Please read this policy carefully. By accessing or using our platform, you agree to the practices described in this policy.

This policy applies to all users, including event attendees, organizers, scanner staff, and administrators who interact with our platform.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Account Data: Name, email address, phone number, and password when you register as a user or organizer.
• Booking Data: Customer name, email, phone number, and billing details provided during ticket purchases.
• Organizer Data: Organization name, contact details, and business information for event organizers.
• Staff Data: Name, email, phone, and role assignment for scanner staff and ride operators.

Payment Information

• We use Razorpay as our payment gateway. We do not store your full credit/debit card details, UPI IDs, or net banking credentials on our servers.
• We store transaction references, Razorpay order IDs, payment IDs, and payment status for record-keeping and dispute resolution.
• Payment logs may include IP addresses and device information for fraud prevention.

Event & Ticket Data

• Event preferences, booking history, ticket codes, QR codes, and ride selections.
• Ticket usage data including scan timestamps, scanner staff IDs, and entry/ride validation records.

Technical Data

• IP address, browser type, device information, operating system, and access timestamps.
• Cookies and similar tracking technologies to enhance user experience and analyze platform usage.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process ticket bookings, ride reservations, payments, and deliver e-tickets with QR codes.
• Communication: To send booking confirmations, event reminders, ticket updates, and respond to inquiries via email, SMS, or phone.
• Account Management: To manage user accounts, organizer profiles, staff access, and authentication.
• Security & Fraud Prevention: To verify payments, detect suspicious activity, prevent unauthorized access, and maintain scan logs for entry validation.
• Platform Improvement: To analyze usage patterns, troubleshoot issues, and enhance our website functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing & Disclosure

We do not sell or rent your personal information. We may share data in the following circumstances:

• Event Organizers: We share attendee names, contact details, and ticket quantities with the respective event organizers to facilitate entry and event management.
• Payment Processors: Razorpay receives necessary payment data to process transactions securely.
• Service Providers: Trusted third-party vendors who assist with hosting, email delivery, SMS services, and analytics.
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmissions are protected using SSL/TLS encryption.
• Password Security: Passwords are hashed using bcrypt before storage.
• Access Controls: Role-based access for admins, organizers, and scanner staff.
• Payment Security: Razorpay handles all payment processing under PCI DSS compliance.
• Regular Audits: We conduct periodic security reviews and monitor for vulnerabilities.

Despite our efforts, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• Objection: Opt out of marketing communications by clicking "unsubscribe" in emails.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at support@eventticketing.com. We will respond within 30 days.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyze traffic, and understand user behavior. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. Parents or guardians who believe their child has submitted personal data may contact us for removal.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records, payment logs, and scan logs are retained for financial auditing, tax compliance, and dispute resolution purposes. Account data is retained until you request deletion or close your account.

International Data Transfers

Our servers are located in India. If you access our platform from outside India, your data may be transferred to and processed in India. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Significant changes will be notified via email or platform announcements.